

Please leave the app running for a while, especially if you have a large library, and those documents should become accessible.Ģ. If you see cloud icons on the greyed-out documents, they are being downloaded from iCloud. GoodNotes shows greyed-out documents in the library If syncing is still slow or stuck after a long time, please send us the Diagnostic Data. That said, because of the many contributing factors mentioned above, especially if you have a huge library on the first device, it might take hours to see all the documents on a second device.

Ideally, iCloud sync has very small delays and you should see new changes on your other devices within seconds. I've just turned on "Use iCloud" in GoodNotes on a second device, but I don't see all the GoodNotes documents there.

GoodNotes has been syncing properly to iCloud from my device. If none helped, please see the specific cases below. AdGuard, Eero Secure, Netskope, if you or your company happens to be using them. Exempt GoodNotes from content-blocking or network-security apps, e.g.Go to your device Settings > General > Background App Refresh and disable it temporarily for "GoodNotes" on the list.Turn off iCloud Private Relay (iPadOS 15).Log out of your iCloud account and log back in.If you're working on huge PDF documents (like textbooks), expect several minutes before the changes appear on your other devices. After typing text, exit text input mode by clicking/tapping outside the text box. visible on the screen) for it to work more efficiently. Leave GoodNotes running in the foreground (i.e.Check that you've set up iCloud sync on all your devices correctly.Restart your devices to restart the iCloud service.Turn off "Use iCloud" in GoodNotes iCloud Settings, tap Done, and turn it back on.Update your iOS/iPadOS version, and/or macOS version.(The App Store / Mac App Store might not be aware there's a newer GoodNotes version.) Force-quit the app (on iOS/iPadOS or macOS) and relaunch it.Occasional iCloud service failures are more common than you think. Try freeing up your iCloud storage anyway and see if the issue is resolved. This should prevent repeated temporary iCloud failures from becoming permanent ones.

